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Managing a Multigenerational Workforce

Why Is This Important?

“Gen Y are impatient”, “The older folks follow orders blindly”; if this comments are familiar to you, it is not surprising. We are in an interesting era where there are 4 different generations working together.


As people managers, we strive to create a harmonious workplace where everyone’s needs are met. Unfortunately due to our work nature and work pace, differences are seen as negative and this bias perspective drives the different generations further apart.


If you are looking at ways to better understand the generations and find simple and practical solutions to narrow the generational gap, this 1-day workshop is for you.


How Will You Benefit?
After this workshop, you will be able to:
  • understand and appreciate factors that influence the different generations in the workforce
  • recognise the strength, contribution and potential of the different generations
  • create a supportive environment for the multigenerational workforce to work harmoniously
  • engage the workforce for results
  • manage a multigenerational team

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What Will You Learn?
  • The challenge of a people manager
    - Where am I now?

    - Understand the competency of a people manager
    - The need to balance between outcome-oriented and people-oriented


  • Every generation is unique
    - Every generation has its make-up
    - Common values, different practices


  • Engagement That Produces Results
    - Engagement means different things to different people
    - Treating everyone the same can be disastrous
    - Engage their motivation, not their behaviour
    - Reward strategies: pick correctly


  • Manage Team Synergy For A Multigenerational Team
    - Create a team balance
    - Get everyone to own the team
    - Tools and techniques to foster collaboration


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Who should attend?

Managers and supervisors who are new to people management and want to learn how to manage a highly diverse workforce made up of different generations.


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Participants are guided through practical steps of the topic with a combination experiential learning, short lectures, group discussion, video and role play.


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Our Expert Trainer

Mr Isaac Selvaraj Peter is an experienced facilitator and trainer. His specialisation is in the area of people engagement that drives specific outcomes both in small and large groups. He has extensive experience with the public and private sectors in the area of Change Management and Learning and Development (L&D) where he consults, designs, develops and conducts learning workshops.


Prior to training and consulting, he has over 10 years of corporate experience ranging from manufacturing, charity organisation, entrepreneurship and training. His experience in the corporate world benefits his participants in all his training. In the area of training and development, he is an experienced teambuilder having designed and conducted training for group size of 10 to 400 participants. His teambuilding programmes are synonymous with words such as high energy, fun, impactful and insightful. Besides teambuilding, he has trained more than 1000 participants in service excellence. He has also conducted other soft skills training such as effective communication, dealing with challenging customers and effective presentation among others.


He has worked with public and private sector organisations such as Central Provident Fund (CPF), Vital.org, Singapore Police Force, Singapore Powers, OCBC, UBS, Standard Chartered, Shangri-la hotel, Bintan Lagoon Resort, Microsoft, HP, Roche, Caterpillar and many others. Academically, he is on his way to obtaining his MBA from the prestigious Murdoch University, Australia where he gained distinction in organisational behaviour and effective leadership. He is also a certified behavioural consultant.


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Grants Available
1. As a SDF-Approved course, you can claim up to S$14 for this course from WDA.
Click here for a step-by-step guide.

2. Companies are able to claim up to 40% cash payout through the Productivity & Innovation Credit (PIC). Alternatively, companies can also opt for 400% tax deduction/allowance.
Click here to find out more about PIC funding.

3. Use your SkillsFuture Credit! For user guide on how to claim SkillsFuture Credit, please visit http://www.skillsfuture.sg/credit/submit-a-claim.


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