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Managing a Multigenerational Workforce

Overview  |  Benefits  |  Outline  |  Methodology  |  Who Should Attend

Course Details  |  Trainer  |  Testimonials

Why Is This Important?

“Gen Y are impatient”, “The older folks follow orders blindly”; if this comments are familiar to you, it is not surprising. We are in an interesting era where there are 4 different generations working together.


As people managers, we strive to create a harmonious workplace where everyone’s needs are met. Unfortunately due to our work nature and work pace, differences are seen as negative and this bias perspective drives the different generations further apart.


If you are looking at ways to better understand the generations and find simple and practical solutions to narrow the generational gap, this 1-day workshop is for you.


How Will You Benefit?
After this workshop, you will be able to:
  • understand and appreciate factors the influence the different generations in the workforce.
  • recognise the strength, contribution and potential of the different generations
  • create a supportive environment for the multigenerational workforce to work harmoniously
  • engage the workforce for results
  • manage a multigenerational team

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What Will You Learn?
  • The challenge of a people manager
    - Where am I now?
    - Understand the competency of a people manager
    - The need to balance between outcome-oriented and people-oriented


  • Every generation is unique
    - Every generation has its make-up
    - Common values, different practices


  • Engagement That Produces Results
    - Engagement means different things to different people
    - Treating everyone the same can be disastrous
    - Engage their motivation, not their behaviour
    - Reward strategies: pick correctly


  • Manage Team Synergy For A Multigenerational Team
    - Create a team balance
    - Get everyone to own the team
    - Tools and techniques to foster collaboration


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Your Unique Learning Experience

Participants are guided through practical steps of the topic with a combination experiential learning, short lectures, group discussion, video and role play.


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Who Should Attend?

Managers and supervisors who are new to people management and want to learn how to manage a highly diverse workforce made up of different generations.


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 Course Details
Course Date 7 Nov 2014
Time 9am to 5pm

School of Economics / School of Social Sciences

Singapore Management University (SMU)

90 Stamford Road

Early Bird Closing  6/10/2014
Fee Per Participant

S$374.50 (Early Bird) 

S$417.30 (Normal)

S$342.40 (Member)


Fee is inclusive of 7% GST,  training materials and tea breaks.

Grants Available
1. As a SDF-Approved course, you can claim up to S$14 for this course from WDA.
Click here for a step-by-step guide.

2. Companies are able to claim up to 60% cash payout through the Productivity & Innovation Credit (PIC). Alternatively, companies can also opt for 400% tax deduction/allowance.

Click here to find out more about PIC funding.


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Our Expert Trainer
Mr Isaac Peter


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What Others Have Said

"I have learnt the tools and skills for conducting feedback and managing conflict situations, which will certainly help me to mitigate work-related issues from day to day."

- Ms Sim Kee Li, Section Manager (Payroll & Claims), Vitalite Home, Payroll & Claims, Operations Division


"I now understand about the younger generation, especially Gen Y, better, which will help me to work and communicate better with my younger generation colleagues."

- Mr Lee Kien Sheng, Assistant Engineering Manager, MEA Technologies Pte Ltd


"I now understand about what shapes the different generations. Once I know the root causes, I can find the solution that will tackle the problem better."

- Ms Hong Fan Shin, Product Design Manager, MEA Technologies Pte Ltd


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Participants will receive a Certificate of Attendance upon course completion.